Refund policy

All sales are final

Our products ship straight from our US warehouse, so we can't accept returns or exchanges if you change your mind. Please check the measurements and details on the product page before you order.

Damaged, defective or wrong item

If your order arrives damaged or defective, or isn't what you ordered, email us at hollowoakhome.shop@gmail.com within 7 days of delivery. Include your order number and clear photos or a short video that shows the problem.

We check every claim with our warehouse. Once it's confirmed, we send a replacement, or a full refund if a replacement isn't possible. If we ask you to send the item back, we pay for the return shipping.

Order not arrived

If tracking shows no delivery 10 business days after your order shipped, email us and we'll trace it. If the carrier confirms the package is lost, we send a new one or refund you. If tracking shows it was delivered but you can't find it, we open a claim with the carrier.

Cancellations

If your order hasn't shipped yet, email us right away with your order number and we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled.